Return and Refund Policy

Return Policy

Thank you for shopping at LALEDLighting.com We strive to offer you the best quality products and services. However, we understand that there may be times when you need to return a product you have purchased from our online store. Below is our return policy, designed to be as simple and hassle-free as possible.

Return Period

  • 14-Day Return Window: You have 14 days from the date of delivery to return an item. Unfortunately, we cannot accept returns beyond this 14-day window.

Condition of Returned Items

  • Unused and in Original Packaging: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Items not returned in their original condition or packaging will not be accepted.

Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How to Return an Item

  1. Contact Us: Before returning any item, please contact our customer service team to initiate the return process. We will provide you with all necessary details and instructions.
  2. Package Your Item: Safely package the item in its original packaging and include any accessories or free gifts that came with your purchase.
  3. Ship the Item: Send the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.

Contact Us
If you have any questions or concerns about your order or this return policy, please contact our customer service team. We are here to help ensure your shopping experience is satisfactory.

Thank you for choosing LALEDLighting.com, We appreciate your business and look forward to serving you again.